Sheffield CCG Commissioners Working Together
Tablet and mobile optimisedVisit the site
Putting your trust in a new supplier to deliver a concept to delivery website within three months might be considered a high risk strategy.
But that’s exactly what happened when we commissioned the Manchester-based agency, Frank Health, to bring our digital vision to life. Made up of eight NHS commissioning organisations, Commissioners Working Together (CWT) needed a web presence that was easy to navigate while offering opportunities to interact, including collecting online consultation feedback.
“We had a clear vision for the site’” says Helen Stevens, associate director for communications and engagement for CWT. “We wanted a clean and simple design, with plenty of white space backed up by a content management system that was easy to use. When Frank pitched to the assessment panel, which included two people from Sheffield’s Involve Me network and the clinical lead for the programme, their proposal gave us confidence that they could do exactly what we were looking for.”
Working to a tight timescale, the team at Frank was helpful, accommodating and creative in their approach to delivering the brief. We worked together online (Basecamp) to share resources and keep all the team up to speed on progress and next steps. The build could not have been smoother – with the only hitches created by Helen as she got to grips with the Content Management System.
“I’ve used a few content management systems and find Concrete5 incredibly intuitive and so, so simple. At the handover, I needed to connect with the design team a few times to make sure I was getting things right and they were always quick to respond and talk me through how to get the task done.
On top of their fast turnaround, a special mention has to go to Jason, whose explanations, handling and management of the entire project was nothing short of exemplary customer service.”
- Helen Stevens, NHS Sheffield Clinical Commissioning Group
No fuss content management
Commissioners Working Together is a collaborative of eight clinical commissioning groups and the local part of NHS England across mid and south Yorkshire, north Derbyshire and north Nottinghamshire. It’s the job of local NHS commissioners to plan for future services for people. There was no website or social media presence for Commissioners Working Together and the work within the programme was starting to reach a stage where this was needed.
Frank delivered a fully responsive and accessible solution featuring information pages, links to video and audio, links to documents, and social media presence.
The new website educates, informs and offers opportunities for people to get involved. This digital presence builds relationships with stakeholders by giving assurance and confidence to them that the process is open and transparent.
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