City Hospitals Sunderland NHS Foundation Trust
“After a competitive selection process, Frank came out on top as our chosen supplier. It was clear they would not give us an off the shelf solution – they were going to make sure they understood the context we work in, the audiences we were trying to reach, as well as the digital experience of our organisation.
I believe the finished product is evidence their approach works, and we are very happy with the website they have built for us. As with every project of this kind (or any project come think of it) changes were requested on our part as we got deeper into the project and understood our audiences better.
Frank were very responsive, and I would say their clear communication was consistent throughout the project. I would highly recommend Frank.”
- Andy Pestell, City Hospitals Sunderland
Wessex Healthier Together
“Many thanks to all the team at Frank Health for helping redesign the Wessex Healthier Together website.
Firstly, they were extremely professional and organised. More importantly, they continued to communicate using webinars/’show and tells’ throughout the design and development process and delivered a product that we are delighted with.
A great partner to work with and the website will have a huge impact on the health and well-being of children and young people in Wessex. I look forward to working with you for many years to come!”
- Sanjay Patel, Programme Lead
Lincolnshire Community Health Services NHS Trust
“From the beginning of the project, Frank Health interpreted the brief for our public website perfectly, incorporating the new NHS branding guidelines into a visually simple design that is both eye-catching and functional.
From presentation of initial design concepts, through development, to delivery of our finished website the project has been very professionally run. We had named contacts within Frank Health at all stages of the project. Milestones were agreed at the beginning of the project and there was regular contact between LCHS and Frank Health which provided reassurance that the project was progressing on time.
Once the development work had been completed, the website was placed onto a demo server which allowed us to populate the content before the website went live. It was obvious from the outset that Frank Health is experienced in working with NHS clients, the design and content management of the site work perfectly for a NHS Trust.
I was impressed from start to finish with the professionalism, responsiveness and value for money throughout the entire project. Having supplied a sitemap to Frank Health and content for 20 pages, I assumed that only those 20 pages would have been created, but the developers created all the pages from our original sitemap to enable quick and easy content population.
Working with Frank Health on our new public website has been an absolute pleasure and I look forward to working with them again in the future.”
- Steve Knight, Communications Officer
Tameside & Glossop Integrated Care NHS Foundation Trust: On the Move, On the Mend campaign & Ticket Home leaflet
"We contacted Frank Health with a vague idea of a patient flow campaign we wanted to run at Tameside & Glossop Integrated Care FT. Holly from Frank Health was fantastic at helping us to consolidate our vision for the campaign and worked with us to deliver posters and a Ticket Home booklet to some tight and ever-moving deadlines.
Frank Health were accommodating and professional and we love seeing the end products displayed throughout the hospital. I would recommend Frank Health to any other organisation and would definitely work with them again."
- Ema O’Neill-Jones, Service Improvement Manager
“As a collaborative programme, efficiency and informed decision-making is important to meeting deadlines.
Frank Health was the perfect solution to supporting us in developing our ideas into a busy public website we could grow into. Everyone involved was so incredibly helpful; their approach was both professional and friendly which meant we were not worried about them working directly with our user group. No question or concern was too small.
They were able to support us in delivering a robust website in line with our needs, the public’s needs and most importantly, within a very tight timescale.
Thank you again to everyone at Frank. We would highly recommend you to any other organisation.”
- Tanya Edgar, Programme Manager
“The team at Frank Health did a fantastic job in designing the new website against our very tight timeframe. Frank remained focused to ensure we met our deadlines and the team remained helpful and supportive throughout. They were really nice people to work with.”
- Jenny Rawlinson, Children and Family Health Surrey
“We had a clear vision for what we wanted our website to look like and the team at Frank Health couldn’t have been more helpful in making our vision a reality.
From the outset their knowledge about NHS branding and the proposal for our new site gave us confidence that they could deliver what we wanted and as a result we now have an engaging and simple to navigate website. We found the team to be supportive, responsive and creative throughout and thank you all for making the project enjoyable and stress free!
We look forward to working with you again in the future.”
- Danielle Lawton, Corporate Communications Manager
"We appointed Frank Digital to deliver a website and animated film for the Care Together programme in Tameside and Glossop. We had quite a tight time frame and we needed everything delivered by a specific date.
This project was made even more complex as it required working with a number of organisations from various sectors. The team at Frank didn’t disappoint - we found then a pleasure to work with; they demonstrated a good understanding of our expectations; they worked to all deadlines and made every effort to accommodate changes when they occurred.
Frank come with a sound understanding of the health and care sector and some of the specific requirements we had for the website and film. This was helpful as they were able to answer all questions and queries quickly and effectively. Communication was good with Frank throughout and I wouldn’t have any hesitation in appointing them for further projects."
- Paul Thorpe, Head of Communications & Engagement
Tameside and Glossop Integrated Care NHS Foundation Trust
"Putting your trust in a new supplier to deliver a concept to delivery website within three months might be considered a high risk strategy. But that’s exactly what happened when we commissioned the Manchester-based agency, Frank Health, to bring our digital vision to life. Made up of eight NHS commissioning organisations, Commissioners Working Together (CWT) needed a web presence that was easy to navigate while offering opportunities to interact, including collecting online consultation feedback.
“We had a clear vision for the site’” says Helen Stevens, associate director for communications and engagement for CWT. “We wanted a clean and simple design, with plenty of white space backed up by a content management system that was easy to use. When Frank pitched to the assessment panel, which included two people from Sheffield’s Involve Me network and the clinical lead for the programme, their proposal gave us confidence that they could do exactly what we were looking for.”
Working to a tight timescale, the team at Frank was helpful, accommodating and creative in their approach to delivering the brief. We worked together online (Basecamp) to share resources and keep all the team up to speed on progress and next steps. The build could not have been smoother – with the only hitches created by Helen as she got to grips with the Content Management System.
“I’ve used a few content management systems and find Concrete5 incredibly intuitive and so, so simple. At the handover, I needed to connect with the design team a few times to make sure I was getting things right and they were always quick to respond and talk me through how to get the task done.
On top of their fast turnaround, a special mention has to go to Jason, whose explanations, handling and management of the entire project was nothing short of exemplary customer service.”
- Helen Stevens, Associate Director of Communications and Engagement
NHS Sheffield Clinical Commissioning Group